Michigan dealer Wes Lutz says consumers will continue to buy vehicles, making dealers' futures strong despite challenges such as stair-step incentive programs.
Dealer objectives for certified pre-owned vehicles and retail sales are among the changes to Cadillac's Project Pinnacle for 2019.
Acura's dealer council chief said the brand wants to take advantage of the fact that some other automakers are abandoning sedans.
Mini recognizes that dealers are having a tough time competing in a crossover market, and the factory is offering back-end support and considering allowing Mini and BMW dealers to combine operations.
While dealerships are still only scratching the surface of artificial intelligence, AI tools are enhancing the customer experience and improving operations.